Call Center Solution

Omnichannel Support

The customer support center offers seamless integration of interactions across various communication channels. The concept of "Omnichannel" focuses on delivering a cohesive and consistent experience for customers, regardless of which channel they choose to engage with us. These channels encompass phone calls, WhatsApp, emails, live chat, social media, and SMS.

Automatic Call Distribution (ACD)

Enhance your customer interactions with a sophisticated ACD system. Calls are smartly directed to the most qualified agents based on customer history and current workload, leading to quicker resolutions and greater service efficiency.

Interactive Voice Response (IVR)

Efficiently handle high volumes of calls with our customizable IVR menus. Ocean CX provides personalized greetings in various languages and gathers vital information to improve customer engagement and satisfaction.

Customer Relationship Management (CRM)

The CRM software employs technology-driven strategies to manage interactions with both current and prospective customers. The main objective is to strengthen business relationships, streamline processes, and enhance overall profitability.

Call Recording

Automatically record all calls for purposes such as compliance, training, and quality assurance. The high-quality recordings facilitate thorough evaluations and help maintain consistent service standards.

Customization Options

Adapt the platform to fit your specific business needs, ensuring it integrates smoothly with your existing operations.

Flexible Deployment Options

On-Premise

For businesses or government agencies requiring complete control over their infrastructure, Ocean CX provides a powerful on-premise call center solution. With servers hosted directly on your premises, this deployment ensures top-tier security, compliance with stringent standards, and seamless integration with your existing systems.

Cloud-Based

Embrace scalability and cost efficiency with Ocean CX’s cloud-based contact center solution. Whether you choose a public or private cloud setup, our solution guarantees secure operations with VPN integration, safeguarding your data while delivering uninterrupted, high-quality customer interactions.